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Popular Help Articles

How long does it take to receive my QR code plaque?

QR code plaques are professionally engraved and ship within 3-5 business days via USPS Priority Mail. You'll receive tracking information once your order ships.

Can I update the memorial after it's created?

Yes! You can log into your account anytime to add photos, update information, moderate messages, and make changes to your memorial. There are no limits on updates.

What if the QR code gets damaged?

Our QR codes are weatherproof and designed to last for decades. If your plaque is damaged within 5 years, we'll replace it free of charge under our durability guarantee.

How do I make my memorial private or public?

You can control privacy settings in your memorial dashboard. Choose to make it completely public, password-protected, or restricted to specific people you invite.

Still Need Help?

Our compassionate support team is available 24/7 to help you create the perfect memorial for your loved one.