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Frequently Asked Questions

Find answers to common questions about creating digital memorials, QR code plaques, pricing, and more. Can't find what you're looking for? Our support team is here to help 24/7.

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Getting Started

Pricing & Payment

QR Code & Plaque

Digital Memorial Features

Technical Support

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Phone Support

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Create Memorial - $119.99 View Sample Memorials

Frequently Asked Questions

Getting Started

How do I create a memorial?

What information do I need to provide?

Can I preview the memorial before ordering?

How long does it take to set up?

Pricing & Payment

Are there any monthly fees?

What's included in the $119.99 price?

Do you offer refunds?

What payment methods do you accept?

QR Code & Plaque

How durable is the QR code plaque?

What size is the QR code plaque?

How do I mount the plaque?

What if the QR code stops working?

How long does shipping take?

Digital Memorial Features

Can I add more photos later?

Can visitors leave messages?

Is the memorial private or public?

Can family members help manage the memorial?

What happens if I forget my login information?

Technical Support

What if someone can't scan the QR code?

Do I need technical skills to create a memorial?

What if I need help setting up the memorial?

Can I transfer ownership of the memorial?

Still Need Help?

Phone Support

Email Support

Live Chat

Ready to Create Their Memorial?